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SERENA HOTELS

Serena Hotels is a worldwide luxury hotel chain that includes holiday resorts and safari lodges. It is owned and managed by Tourism Promotion Services. Serena Hotels deliver services at 35 hotels located in Afghanistan, Kenya, Mozambique, Pakistan, Rwanda, Tajikistan, Tanzania, and Uganda. Miles&Smiles members earn Miles from their stays at the small luxury hotels, Zanzibar Serena Inn, and Kiravira Serena Camp as well as from stays at the world’s leading hotels, the Islamabad Serena Hotel, Nairobi Serena Hotel, and Kampala Serena Hotel.

Terms and conditions

  • Those who are members of both Prestige Club and Miles&Smiles must choose between the two programs. Members cannot earn points for both programs at the same time. In order to join these programs, please visit www.milesandsmiles.com for Miles&Smiles or www.serenaprestigeclub.com for Prestige Club.
  • Members of both Prestige Club and Miles&Smiles must choose between the advantages of the two programs. Members cannot benefit from the advantages of both programs at the same time.
  • Guests who are members of Miles&Smiles or Prestige Club must inform the hotel of their membership at the booking stage and need to show their membership card during check-in.
  • One Miles&Smiles Mile is awarded for each USD spent at Serena Hotels.
  • Prestige Club members can turn Prestige Club points into Miles at a one-for-one rate.
  • All Miles are subject to Miles&Smiles terms and conditions.
  • Guests can use their Miles for room costs, food, drinks, laundry services, spas, and health clubs.

For more detailed information please visit the Serena Hotels website.