Occasionally, passengers or flight crew can experience health problems while flying. In these cases, our first-aid-trained crew are the first to help, but sometimes we need the medical expertise of the doctors traveling with us.
We've seen this happen hundreds of times, and though thankfully not a common occurrence, we've seen doctors come to the rescue in some extremely life-threatening situations. We want to extend our deepest thanks to the doctors who’ve helped our passengers over the years, and as a small token of our gratitude, we've introduced Smiling Doctors.
With Smiling Doctors, crew will go directly to doctors who are part of the program in an emergency situation, rather than making an announcement in the cabin. This means treatment can be given quickly and effectively.
Turkish Airlines covers these doctors with their insurance, protecting them against any dispute which might arise from the patient over the treatment provided.
Our aircraft carry all the medical equipment required by international civil aviation rules. In addition, we also provide doctors with our statistics to indicate which emergency situations are most likely to occur in the air.