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ANNOUNCEMENTS

Due to the extraordinary weather conditions at Istanbul Learn more >>

For the individual and group passengerswho have bookings on the Turkish Airlines and AnadoluJet flights from/toIstanbul Ataturk Airport or Sabiha Gokcen Airport and transit flights between 06/01/2017- 10/01/2017 and ticketed on/before 09/01/2017, will be handled with followingconditions, disregarding the related fare rules :
1) Rebooking and rerouting will be madewithout any charge for different booking classes only if the new destination isat the same IATA region and at the same cabin for the TK operating flightsdeparting until 18/01/2017 (Including) providing that the tickets arerevalidated until 15/01/2017 only for the TK operating flights departing until18/01/2017 (Including). rerouting and rebooking to the flights later than18/01/2017 wıll be made according to the (original) fare rules. rebooking andrerouting on ınterline flights where TK is the marketing carrier will be madeaccording to the (original) fare rules.
2) Refund Requests :
a) Unused Ticket : refund will be madewithout any charge providing that tickets are refunded until 06/02/2017(Including). Interline flights where TK is the marketing carrier are included.
b) Used Ticket: refund will be madeconsidering as involuntary. Interline flights where TK is the marketing carrierare included.
3) Extension of Validity :
Validity of ticket can be extended until15/01/2017 without any fare difference or penalty.
4) Rebooking/Rerouting of groupreservations for which payment or guarantee MCI is received will be madedisregarding applyıng penaltıes of existing fare rules.

16 July - Refund/Rebooking Rights Announcements (17.07.2016) Read more >>

For the individual and group passengers who have booked on the Turkish Airlines and AnadoluJet flights from/to Turkey (Including domestic flights) and/or transit flights via Turkey between 15.07.2016 – 20.07.2016 (Included) and ticketed on/before 15.07.2016, providing that their tickets are revalidated until 15.08.2016 (Included), disregarding of related fare rules:

1. Rebooking and rerouting will be made without any charge. The rule is valid also fort he different reservation booking classes only if the new destination is in same IATA region and and the same compartment.

2. Refund Requests:

  • Unused Ticket: Refund will be made without any charge.
  • Used Ticket: Refund will be made considering at involuntary.

3. Extension of Validity: Validity of ticket can be extended until 15.08.2016 without any fare difference or penalty.

4. Rebooking/rerouting of group reservations for which payment or guarentee MCO is recieved will be made disregarding appliying penalties of existing fare rules.

5. These applications are valid only on flights operated by Turkish Airlines and AnadoluJet.

Seat Selection For Ticketed Segments (01.06.2016) Read more >>

Dear Agency Partners,

As it is known the seat selection could be made on all Turkish Airlines flights; international and only business cabin of domestic flights (excluding IST/SAW-ESB v.v.) 100 days prior to departure without any ticketing precondition. With a new modification that will be effective on 02JUN16, sytem will not allow to make for seat selection on unticketed PNRs and respond the following warning message (RESERVATION SHOULD BE TICKETED FOR SEAT SELECTION) This modification will remain in effect for all sales channels. The seat map displaying rules will be remained unchanged.

Thank you for your cooperation

Regards,

Turkish Airlines

Modifications in the reservation system (27.04.2015) Read more >>

Dear Agency Partners, 

Effective April 21, 2015, in order to receive correct contact information of passenger and to prevent wrong DOCS information, All Third Party bookings will be checked by the system. The detailed information is given below:

  • Name Matching In DOCS and Name Field: 

With a new modification that is implemented, the name and surname elements in the DOCS field and name field of the reservation will be compared. If there is no match found, the DOCS field will be removed from the reservation automatically.

  • Passenger Contact Information: 

All Third Party bookings will be checked by the system if there are CTCM (Mobile Contact Information) and CTCE ( E-Mail Contact Information) in SSR (Special Service Requests) field. If there is no information, below warning message will be inserted into the reservation. Since CTCE and CTCM information will be used to contact with the passenger for IROP (Irregular Operation) cases, related contact information must be entered with correct format into the reservation.

Warning Message: 

PLS ADV PSGR MOBILE AND/OR EMAIL AS SSR CTCM/CTCE

  • FFP Membership Info: 

With a new modification that is implemented, system will check whether there is a frequent flyer number in the reservation or not. If there is no FFP number in the reservation, below warning message will be entered into the reservation automatically by the system.

Warning Message: 

PLEASE ADVISE FQTV NUMBER IF AVAILABLE

Please contact your local GDS Office for further assistance

Thank you for your cooperation 

Turkish Airlines

VMPD/VMCO (09.12.2013) Read more >>

Dear Agency Partners

We would like to kindly inform you latest news about VMCO/ VMPD. According to IATA decisions;

IATA BSP will stop processing VMCO transactions as of January 12, 2014 and VMPD will be phased out no later than June 2014, with some identified exceptions in some BSPs until October 2014.

In this respect For VMCO;

After the deadline of VMCO and until GDS agencies are allowed to issue PEN EMD, as a temporary solution;

Where BSP supports this option, they may use tax code option indicating penalty fee with CP tax code on the ticket for reissue transactions which is being used on TK currently. Otherwise, PEN EMD will be issued for GDS tickets by TK offices. After the deadline of VMCO and until GDS agencies are allowed to issue GRP EMD, as a temporary solution;

GRP EMD will be issued by TK offices.

For VMPD, VMPD use will continue until further notice.

Thank you for your cooperation

Turkish Airlines