Skip to main content
Please extend screen

SPECIAL ASSISTANCE FOR PASSENGERS

Turkish Airlines takes extra care of our passengers with medical conditions, disabilities, or limited mobility, and we aim to provide them with maximum comfort during their journey. If you have a medical condition or disability that does not prohibit travel, you can be confident that your journey with us will be comfortable and trouble-free.

Which passengers are accepted on our flights?

In accordance with international flight regulations, and in order to safeguard the health of our other passengers during the flight, passengers with certain medical conditions are not accepted onboard.

Passengers with non-contagious illnesses that do not present any medical hindrance to travel are accepted onboard,as long as they bring a doctor’s note, dated not more than 10 days before the flight, which states that there is no particular reason for them not to fly.

Passengers with a disability, or whose mobility is temporarily impaired, are accepted either alone or with a companion, depending on their state of health.

We suggest that our passengers arrive at the airport at least 1 hour before domestic flights and 2 hours before international flights so that flight procedures can be completed on time.

Which passengers are required to travel with a companion?

Unfortunately, during the flight the cabin crew cannot help you in matters related to breathing apparatuses, food, monitoring medication, or restroom needs. However, they can assist you with opening your meal cover and the plastic pack of utensils, and also to travel to and from the restroom.

Passengers with a physical disability who can take care of their personal needs during the flight can travel on their own without a companion. However, passengers who are unable to take care of their personal needs must be in the care of a companion in order to join the flight. Passengers with a mental disability can only board the flight in the care of a companion.


Passengers requiring travel companion
Circumstances Must travel with a companion Can travel without a companion Details
Passengers with a medical condition who are able to take care of their personal needs X
Can travel with a doctor’s note dated not more than 10 days before the flight
Disabled passengers who can take care of their personal needs X
Doctor’s note is not necessary
Passengers with a mental disability X
Doctor’s note is not necessary, travel companion should carry all necessary travel documents
Passengers with visual impairment X
Doctor’s note is not necessary
Passengers with hearing impairment X
Doctor’s note is not necessary
Passenger with visual and hearing impairment X
Doctor’s note is not necessary
Passengers with 1 broken limb* X
Doctor’s note is not necessary, can travel without a companion as long as a disclaimer and clearance form** are signed
Passengers dependent on a wheelchair X
Doctor’s note is not necessary, can travel without a companion as long as a disclaimer and clearance form** are signed
*Passengers able to move with crutches whenever they need in the event of an emergency without the help of cabin crew.
**Disclaimer and clearance form are signed during check-in.

Passengers with a medical condition or disability at the airport

We provide a free service to passengers in need of a stretcher or wheelchair. These passengers are transported free of charge by our staff, who will help them travel between the aircraft and the airport building at both ends of the journey. Stretchers or wheelchairs must be requested via one of our reservation services at least 48 hours before the flight. In an emergency, you can contact us through our sales offices or call center

Additionally, passengers with a medical condition or disability also receive priority during check-in and passport control. We have a special check-in counter for these passengers at Istanbul Ataturk Airport.

Passengers in need of medical equipment or medication during the flight

Certain types of medical equipment that you may need during the flight are kept as standard in the cabin. You can use some types of personal medical equipment during the flight.

Oxygen cylinders

You are not allowed to use your own oxygen cylinders during our flights, but there are medically certified onboard oxygen cylinders that you can use at the dosage specified in your doctor’s note. You must notify us of your request at least 24 hours before the flight in order to use our onboard oxygen cylinders.

Breathing apparatuses

If you would like to use your own breathing apparatus onboard, you must notify us at least 48 hours before the flight and ensure that you receive confirmation. You can use your own breathing apparatus whenever necessary except during takeoff and landing.

Medications

During the flight, diabetic passengers can take any necessary medication relating to diabetes without carrying any type of medical report.

With the exception of those with diabetes, all passengers who need to use medication during the flight must carry their prescriptions with them.

Air carriers access act

You can view the USA Department of Transportation (DOT) "Nondiscrimination on the Basis of Disability in Air Travel" in title 14, chapter 2, section 382 of the ACAA Final Rule. 

To see this Department of Transportation regulation in an accessible format, please use the contact channels below. 

By telephone: Toll-free hotline for air travelers with disabilities 

1-800-778-4838 (voice) 

1-800-455-9880 (TTY) 

By telephone: Aviation Consumer Protection Division 

202-366-2220 (voice) 

202-366-0511 (TTY) 

By mail: Air Consumer Protection Division 

C-75, U.S. Dept. of Transportation 

1200 New Jersey Ave., SE. 

Washington, D.C. 20590 

By web: Aviation Consumer Protection Division’s website 

http://www.dot.gov/airconsumer

Passengers with a disability who are traveling with an assistance dog

Assistance dogs accompanying passengers with disabilities are allowed onboard free of charge. However, you must notify us of your request to bring an assistance dog at least 48 hours before the flight by contacting our sales office or call center. Your assistance dog must be on a leash, muzzled, and seated at your feet throughout the journey. You should also ensure that your dog is fully immunized and bring with you all related health, identity, and immunization papers as well as any other documents required by the country you are traveling to.
Passengers with a medical condition can only board the flight with a doctor’s note, written in Turkish or English and dated no more than 10 days before the flight, which must state that there is no particular reason for you not to fly.
Passengers with a medical condition or disability who are able to take care of their personal needs during the flight can travel on their own.
Sick passengers or those with limited mobility should be sure to make reservations at least 48 hours before the flight. Please note that in the event of a 48-hour flight reservation, assistance will be provided where possible and there may be long waiting times.