At Turkish Airlines, we take great care to ensure that the baggage arriving at your destination is undamaged and complete. However, rare though it may be, there are times when baggage becomes lost or damaged. This page provides details on the steps you need to take if your baggage is lost, damaged, delayed or incomplete.
To make claims regarding any baggage problem you encounter or to track a previous claim, please visit the baggage irregularity report and follow-up page.
If you are unable to find your baggage at the end of your flight, contact the Lost Property Office of your destination airport. Once your journey, ID, and baggage information is recorded at the Lost Property Office, a referral will be made and you will be given a reference number. You can monitor the status of your baggage by entering this reference number into the online lost baggage tracker. The number consists of 5 letters and 5 numbers and can be found on the baggage discrepancy report.
Within the first 5 days, the search for lost baggage is the responsibility of the airport Lost and Found Office. If your baggage is not found within the first 5 days, please visit the baggage irregularity report and follow-up page and make a claim with the required documents.
If you notice the damage to your baggage at the airport, you just need to contact the Lost Property Office. Your ID and journey details will be recorded and a “Damaged baggage and/or missing possessions report” will be issued.
If you notice damage to your baggage or possessions missing after you have left the airport, you can notify us by visiting the baggage irregularity report and follow-up page within 7 days and making a lost baggage or missing possessions notification.