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Awards

Awards

Miles&Smiles benefits are waiting for you

Miles&Smiles offers you benefits like award tickets, companion tickets and upgrades. You can use Miles on Turkish Airlines and other Star Alliance member airline flights.

MILES&SMILES AWARDS

Award ticket

As a Miles&Smiles member you can use award tickets on flights operated by Turkish Airlines and other Star Alliance member airlines. On the condition that reservations are made and confirmed, Award tickets are valid for round-trip and one-way flights.

Use award tickets to take a holiday and discover new places, or gift them to loved ones. Just as you can have award tickets issued in your own name, you can also have them issued for family and loved ones.

Award ticket types

Under the Miles&Smiles program, award tickets for Turkish Airlines flights can be divided into two groups; "limited space capacity" and "guaranteed space".

A defined number of seats will be allocated on our flights for limited space capacity award tickets. If there is space available within this allocation, a reservation can be made. For limited space capacity award tickets, the reservation class is X for Economy Class and I for Business Class. The Miles value of limited space capacity award tickets is lower than guaranteed space award tickets.

There is no allocation limit on guaranteed space award tickets. Just as passengers who are traveling with paid tickets, as long there is space on a flight, a guaranteed space award ticket can be issued. For guaranteed space award tickets, the reservation class is X for Economy Class and I for Business Class. On Turkish Airlines award tickets issued in combination with Star Alliance member airlines, the reservation class will be the reservation class for limited space capacity award tickets. Miles values provided in the Star Alliance award ticket table will apply for award tickets issued in combination.

For more information, please see the limited space capacity award ticket table, guaranteed space award ticket table and award region table.

It's easy to fly with an award ticket!

You can make award ticket reservations via our sales offices, call center, website or authorized agents. In order to issue your award ticket, you'll need to present a valid ID and your Miles&Smiles card or account summary to one of our sales offices. You must also submit a signed letter of request and a photocopy of your ID and Miles&Smiles card.

Additional expenses like airport taxes and statutory charges may be charged when award tickets are issued. Please don't forget to provide your credit card information while making a reservation in order to charge these to your credit card. Payment methods other than cash or credit card, such as MCO or vouchers, are not valid. The Miles required for your award ticket will automatically be debited from your Miles&Smiles account. You can see your remaining Miles in your account. Your award ticket should be issued within the option period provided after your reservation has been confirmed. Reservations for award tickets which are not issued will be canceled. You can collect your award ticket from one of our sales offices by presenting a valid photo ID.

Terms and conditions

  • Travel agencies can only issue award tickets for domestic flights within Turkey.
  • The total Miles required for award tickets is equal for adult and child passengers.
  • The validity of award tickets is one year as of the date of issue.
  • Award tickets cannot be transferred and cannot be combined via any means of payment.
  • Miles cannot be earned on journeys made with award tickets or from any other award services.
  • Award tickets will be issued as round-trip or one-way tickets.
  • Only one open-jaw (where the arrival airport on the outbound journey is different from the departure airport on the return journey) journey can be made with an award ticket.
  • Award tickets cannot be issued as open tickets.
  • Award ticket reservations must be made and confirmed in the award tickets class.
  • Award tickets cannot be upgraded.
  • Award tickets can consist of a maximum of eight routes.
  • On the outbound journey or return journey, an airport cannot feature on a route more than once.
  • It may not be possible to use award tickets with partner airlines at certain times of the year. In addition, award tickets may be subject to allocation limits and other restrictions.
  • Turkish Airlines reserves the right to make changes to the award ticket tables.

Companion ticket

As a Miles&Smiles member, when flying with a paid ticket which earns you Miles, you can have a ticket issued for a companion of your choosing for fewer Miles than a standard award ticket would cost. A ticket issued in this way is a companion ticket. Under the Miles&Smiles program, companion tickets can be divided into two groups; "limited space capacity" and "guaranteed space".

To take advantage of companion tickets, first purchase a paid ticket (which will also earn you Miles) for a confirmed reservation from one of our sales offices or your travel agent. Then make a reservation at the sales office from which you purchased your paid ticket or with our call center, and indicate you would like a companion ticket to be issued for your travel companion. Don't forget to provide your Miles&Smiles membership number and other necessary information when making the reservation for you and your companion.

Companion tickets should be issued within the normal option period provided after a reservation has been confirmed. The Miles required for your companion ticket will automatically be debited from your Miles&Smiles account. You will still be charged airport tax and statutory fees. You can collect your companion ticket from one of our sales offices by presenting a valid photo ID.

For more information, please see the limited space capacity award companion table and the guaranteed space companion ticket table.

Terms and conditions

  • One companion ticket will be issued for each paid ticket.
  • The companion passenger must travel on the same flight, and in the same or lower flight class.
  • Companion tickets cannot be used on codeshare flights or flights operated by other airlines.
  • If the member traveling with a paid ticket uses Miles to upgrade their flight class, the companion ticket cannot be issued for the upgraded flight class.
  • Companion tickets cannot be upgraded in exchange for Miles.
  • The ticketing period for Miles&Smiles companion tickets will be as per normal ticketing limits.
  • The total Miles required for companion tickets is equal for adult and child passengers.
  • Companion tickets cannot be issued by travel agents.
  • The validity of companion tickets is one year as of the date of issue.
  • Journeys made with companion tickets will not earn Miles.
  • Companion tickets can consist of a maximum of eight routes.
  • On the condition that the award region, season and flight class remain the same, changes (date and time) can be made to companion ticket reservations for a fee. When making changes to companion tickets, the passenger traveling with a paid ticket must be on at least one of the routes.
  • On the outbound journey or return journey, an airport cannot feature on a route more than once.
  • Mile refunds may be issued for completely unused companion award tickets for a fee.
  • Turkish Airlines reserves the right to make changes to the companion ticket tables.
  • For companion tickets with flight points in different regions, the total Miles for the region with the highest Mile value will be debited from the member's account.
  • Only one stopover can be made on a companion ticket.
  • Companion tickets cannot be issued online.
  • Companion tickets can only be issued for Turkish Airlines flights.

One-way award ticket

Terms and conditions

  • One-way award ticket Mile totals will be calculated by taking 50% of the round-trip award ticket Mile total.
  • Stopovers cannot be made with one-way award tickets. Waiting times between flights must not exceed 24 hours. In cases where waiting times exceed 24 hours, a one-way award ticket cannot be issued.
  • On one-way award tickets, the arrival point of each segment must be the same as the departure point of the next segment.
  • The departure and arrival points may not be in the same city on domestic routes, and may not be in the same country on international routes.
  • If a combined one-way award ticket for Business Class and Economy Class is requested, the required Miles for the higher class will be debuted from the member's account, and a one-way award ticket will be issued. This can only be applied if there is no Miles&Smiles feature available in the chosen flight class. It is not applicable if a Miles&Smiles feature is available in the chosen flight class but no space is available.
  • On partner flights, one-way award tickets cannot be issued where Turkish Airlines does not operate the flights.
  • One-way companion tickets are not available.
  • One-way award tickets will be use in accordance with the order of flight legs. Unused flights on a leg will be automatically cancelled by the reservation system.
  • On condition that the region and flight class remain the same, route changes can be made to issued one-way award tickets for a fee.
  • Miles refund and reservation change fees will apply as on other Miles&Smiles award ticket features.
  • After a one-way award ticket has been issued, reservation alterations such as ticket validity period, date and time can be changed for a fee.
  • One-way tickets can be issued for AnadoluJet flights and these tickets can be combined with Turkish Airlines tickets.
  • Award tickets for AnadoluJet flights can be issued via www.anadolujet.com.tr. Combine AnadoluJet and Turkish Airlines flights and have a one-way award ticket issued via www.thy.com.tr.
  • One-way award ticket rules which apply on Turkish Airlines flights will apply to one-way award tickets on AnadoluJet flights.
  • One-way award tickets can be issued on flights operated by other Star Alliance member airlines.
  • Miles refunds will not be issued for one-way award tickets which have had any of their flight legs used.
  • Other rules which apply to Miles&Smiles award tickets will apply to one-way award tickets.
  • The rules above will apply in full to award tickets issued via the Turkish Airlines call center and website.

Upgrade

If you're a Miles&Smiles member, you can upgrade your Economy Class ticket to enjoy all the privileges Business Class has to offer. In order to upgrade to the next flight class, you must hold a valid, paid Economy Class or Business Class ticket, which earns Miles and is for a confirmed reservation. In order to take advantage of this service on eligible scheduled flights, you must have a confirmed reservation and issued ticket in the fare classes given below, and a confirmed reservation for the class to which you are upgrading.

Upgrade type Fare classes eligible for upgrade Fare class after upgrade
Economy Class to Business Class Y, B, M, H, S, E, Q, T, L, V, W, P, F J

You can see your fare class printed on your ticket. In Business Class, if there is space in the "J" class and you have a confirmed reservation, you can upgrade. You can upgrade up to 24 hours before flight departure via one of our sales offices or call center.

Terms and conditions

  • The upgrade must be shown on the ticket.
  • Miles&Smiles members can take advantage of last-minutes upgrades.
  • The fare classes shown in the table below apply on last-minute upgrades. If there is available space in the cabin on the requested flight, a last-minute upgrade can be completed. Last-minute upgrades may not be available at certain locations where system infrastructure is not sufficient.
  • On tickets which have been award upgraded, the Miles total from the previous ticket class will be credited to the member's account.
  • Where Miles spent from a Miles&Smiles account are used to upgrade, it is not possible for a companion ticket to be used in the upgraded class.
  • The Miles amount required for upgrades is equal for adults and children.
  • The Miles required for upgrade will be debited from the member's account. If the Miles balance in a member's account is insufficient, the difference can be made up by transferring Miles or purchasing Bonus Miles.
  • Travel agents do not have authorization to issue upgrades.
  • All the rules of the previous ticket apply to an upgraded ticket.
  • If an upgraded ticket is refunded, again in accordance with the rules of the previous ticket, the total paid for the ticket before the upgrade will be refunded.
  • Award tickets and companion tickets cannot be upgraded.
  • Award tickets and companion tickets cannot be upgraded.
  • Upgrades can only be issued for flights operated by Turkish Airlines.
  • After upgrade, baggage allowance and passenger lounge access for the upgraded class will apply

MILES&SMILES AWARD TABLES

Award ticket table

Miles required for award tickets on Star Alliance and Turkish Airlines flights

Flight class Turkey Europe 1 Europe 2 Central Asia Middle East Central-North Africa Far East Southern Africa North America South America Oceania
Turkey Economy Class 7.500 15.000 20.000 30.000 25.000 20.000 60.000 60.000 60.000 80.000 80.000
Business Class 12.500 22.500 30.000 50.000 35.000 40.000 90.000 90.000 90.000 110.000 110.000
First Class
33.750 45.000 70.000 50.000 60.000 135.000 135.000 135.000 170.000 170.000
Europe 1 Economy Class
15.000* 26.000 34.000 30.000 26.000 60.000 60.000 60.000 80.000 80.000
Business Class
25.000* 40.000 55.000 43.000 47.000 90.000 90.000 90.000 110.000 110.000
First Class
40.000* 60.000 78.000 63.000 70.000 135.000 135.000 135.000 170.000 170.000
Europe 2 Economy Class

20.000* 38.000 34.000 30.000 60.000 60.000 60.000 75.000 75.000
Business Class

30.000* 60.000 49.000 53.000 90.000 90.000 90.000 105.000 105.000
First Class

50.000* 86.000 71.000 79.000 135.000 135.000 135.000 161.000 161.000
Central Asia Economy Class


30.000* 41.000 38.000 68.000 68.000 68.000 83.000 83.000
Business Class


50.000* 64.000 68.000 105.000 105.000 105.000 120.000 120.000
First Class


70.000* 90.000 97.500 154.000 154.000 154.000 180.000 180.000
Middle East Economy Class



20.000* 34.000 64.000 64.000 64.000 79.000 79.000
Business Class



30.000* 56.000 94.000 94.000 94.000 109.000 109.000
First Class



50.000* 83.000 139.000 139.000 139.000 165.000 165.000
Central and North Africa Economy Class




30.000* 60.000 60.000 60.000 75.000 75.000
Business Class




50.000* 98.000 98.000 98.000 113.000 113.000
First Class




70.000* 146.000 146.000 146.000 173.000 173.000
Far East Economy Class





40.000* 90.000 90.000 105.000 105.000
Business Class





70.000* 135.000 135.000 150.000 150.000
First Class





110.000* 200.000 200.000 230.000 230.000
Southern Africa Economy Class






20.000* 90.000 105.000 105.000
Business Class






30.000* 135.000 150.000 150.000
First Class






50.000* 200.000 230.000 230.000
North America Economy Class







20.000* 105.000 105.000
Business Class







30.000* 150.000 150.000
First Class







50.000* 230.000 230.000
South America Economy Class








40.000* 120.000
Business Class








70.000* 165.000
First Class








110.000* 255.000
Oceania Economy Class









30.000*
Business Class









50.000*
First Class









70.000*
Applicable Mile amount for in-region and domestic flights
In-region flights** Domestic flights***
Economy Class 15.000 Economy Class 15.000
Business Class 40.000 First Class 40.000
*Applicable Mile amount for direct flights with Star Alliance member airlines in the same region.

**Applicable Mile amount for direct flights with Turkish Airlines in the same region.

***Applicable Mile amount for direct flights with Star Alliance member airlines in the same country.

Terms and conditions

  • Taxes and charges start from USD 30 for domestic flights in Turkey, and USD 53 for international flights.
  • Values may vary depending on exchange rates, taxes may be introduced or repealed, amounts may be subject to seasonal fluctuations, and new destinations may be added to regions.
  • Taxes may arise from flight cabin differences.
  • The departure point will be taken as a basis for taxes, and separate taxes may be charged for some arrival points.
  • Turkish Airlines reserves the right to limit or seasonally suspend the use of award tickets.
  • The Mile value of an award ticket is expressed for round-trip tickets.
  • Star Alliance award tickets can also be issued as one-way tickets.
  • The Mile value of a one-way ticket is 50% of that of a round-trip ticket.
  • Companion award tickets cannot be issued in the scope of Star Alliance award tickets.
For award regions in the scope of Turkish Airlines and Star Alliance flights, please see the award regions table.

Guaranteed space award ticket table

Miles required for guaranteed space award tickets
Flight class Turkey Europe 1 Europe 2 Central Asia Middle East Central-North Africa Far East Southern Africa North America South America Oceania
Turkey Economy Class 17.500 22.500 30.000 40.000 35.000 40.000 90.000 90.000 90.000 110.000 110.000
Business Class 25.000 40.000 60.000 80.000 70.000 80.000 210.000 210.000 210.000 240.000 240.000
Europe 1 Economy Class 22.500 45.000 55.000 50.000 55.000 95.000 95.000 95.000 100.000 100.000
Business Class 40.000 85.000 102.000 94.000 102.000 215.000 215.000 215.000 240.000 240.000
Europe 2 Economy Class 30.000 60.000 55.000 60.000 105.000 105.000 105.000 110.000 110.000
Business Class 60.000 120.000 110.000 120.000 230.000 230.000 230.000 255.000 255.000
Central Asia Economy Class 30.000 65.000 70.000 110.000 110.000 110.000 120.000 120.000
Business Class 60.000 130.000 135.000 250.000 250.000 250.000 275.000 275.000
Middle East Economy Class 30.000 65.000 105.000 105.000 105.000 115.000 115.000
Business Class 60.000 130.000 240.000 240.000 240.000 265.000 265.000
Central and North Africa Economy Class 30.000 110.000 110.000 110.000 120.000 120.000
Business Class 60.000 245.000 245.000 245.000 275.000 275.000
Far East Economy Class 30.000 155.000 155.000 160.000 160.000
Business Class 60.000 360.000 360.000 385.000 385.000
Southern Africa Economy Class 30.000 155.000 160.000 160.000
Business Class 60.000 360.000 385.000 385.000
North America Economy Class 30.000 160.000 160.000
Business Class 60.000 385.000 385.000
South America Economy Class 30.000 235.000
Business Class 60.000 565.000
Oceania Economy Class 30.000
Business Class 60.000

Terms and conditions

  • Taxes and charges start from USD 30 for domestic flights in Turkey, and USD 53 for international flights.
  • Values may vary depending on exchange rates, taxes may be introduced or repealed, amounts may be subject to seasonal fluctuations, and new destinations may be added to regions.
  • Taxes may arise from flight cabin differences.
  • Taxes may arise from flight cabin differences.
  • The Mile value of an award ticket is expressed for round-trip tickets.
  • Turkish Airlines reserves the right to limit or seasonally suspend the use of award tickets./li>
  • The interpretation, application and dispute resolution of the Miles&Smiles frequent-flyer program is subject to the laws of the Republic of Turkey.

For award regions in the scope of Turkish Airlines and Star Alliance flights, please see the award regions table.

Limited space capacity companion ticket table

Miles required for limited space capacity companion tickets on Turkish Airlines flights
Flight class Turkey Europe 1 Europe 2 Central Asia Middle East Central and North Africa Far East Southern Africa North America South America Oceania
Turkey Economy Class 5.250 10.500 14.000 21.000 17.500 14.000 42.000 42.000 42.000 56.000 56.000
Business Class 8.750 15.750 21.000 35.000 24.500 28.000 63.000 63.000 63.000 77.000 77.000
Europe 1 Economy Class 10.500 18.200 23.800 21.000 18.200 42.000 42.000 42.000 56.000 56.000
Business Class 15.750 28.000 38.500 30.100 32.900 63.000 63.000 63.000 77.000 77.000
Europe 2 Economy Class 10.500 26.600 23.800 21.000 42.000 42.000 42.000 52.500 52.500
Business Class 21.000 42.000 34.300 37.100 63.000 63.000 63.000 73.500 73.500
Central Asia Economy Class 10.500 28.700 26.600 47.600 47.600 47.600 58.100 58.100
Business Class 28.000 44.800 47.600 73.500 73.500 73.500 84.000 84.000
Middle East Economy Class 10.500 23.800 44.800 44.800 44.800 55.300 55.300
Business Class 24.500 39.200 65.800 65.800 65.800 76.300 76.300
Central and North Africa Economy Class 10.500 42.000 42.000 42.000 52.500 52.500
Business Class 28.000 68.600 68.600 68.600 79.100 79.100
Far East Economy Class 10.500 63.000 63.000 73.500 73.500
Business Class 28.000 94.500 94.500 105.000 105.000
Southern Africa Economy Class 10.500 63.000 73.500 73.500
Business Class 28.000 94.500 105.000 105.000
North America Economy Class 10.500 73.500 73.500
Business Class 28.000 105.000 105.000
South America Economy Class 10.500 84.000
Business Class 28.000 115.500
Oceania Economy Class 10.500
Business Class 28.000

Terms and conditions

  • Taxes and charges start from USD 30 for domestic flights in Turkey, and USD 53 for international flights.
  • The interpretation, application and dispute resolution of the Miles&Smiles frequent-flyer program is subject to the laws of the Republic of Turkey.

For award regions in the scope of Turkish Airlines and Star Alliance flights, please see the award regions table.

Guaranteed space companion award ticket table

Miles required for guaranteed space companion award tickets on Turkish Airlines flights
Flight class Turkey Europe 1 Europe 2 Central Asia Middle East Central-North Africa Far East Southern Africa North America South America Oceania
Turkey Economy Class 12.250 15.750 21.000 28.000 24.500 28.000 63.000 63.000 63.000 70.000 70.000
Business Class 17.500 28.000 42.000 56.000 49.000 56.000 147.000 147.000 147.000 168.000 168.000
Europe 1 Economy Class 15.750 31.500 38.500 35.000 38.500 66.500 66.500 66.500 70.000 70.000
Business Class 28.000 59.500 71.400 65.800 71.400 150.500 150.500 150.500 168.000 168.000
Europe 2 Economy Class 21.000 42.000 38.500 42.000 73.500 73.500 73.500 77.000 77.000
Business Class 42.000 84.000 77.000 84.000 161.000 161.000 161.000 178.500 178.500
Central Asia Economy Class 21.000 45.500 49.000 77.000 77.000 77.000 84.000 84.000
Business Class 42.000 91.000 94.500 175.000 175.000 175.000 192.500 192.500
Middle East Economy Class 21.000 45.500 73.500 73.500 73.500 80.500 80.500
Business Class 42.000 91.000 168.000 168.000 168.000 185.500 185.500
Central and North Africa Economy Class 21.000 77.000 77.000 77.000 84.000 84.000
Business Class 42.000 171.500 171.500 171.500 192.500 192.500
Far East Economy Class 21.000 108.500 108.500 112.000 112.000
Business Class 42.000 252.000 252.000 269.500 269.500
Southern Africa Economy Class 21.000 108.500 112.000 112.000
Business Class 42.000 252.000 269.500 269.500
North America Economy Class 21.000 112.000 112.000
Business Class 42.000 269.500 269.500
South America Economy Class 21.000 164.500
Business Class 42.000 395.500
Oceania Economy Class 21.000
Business Class 42.000

Terms and conditions

  • Taxes and charges start from USD 30 for domestic flights in Turkey, and USD 53 for international flights.
  • Values may vary depending on exchange rates, taxes may be introduced or repealed, amounts may be subject to seasonal fluctuations, and new destinations may be added to regions.
  • Taxes may arise from flight cabin differences.
  • The departure point will be taken as a basis for taxes, and separate taxes may also be charged for some arrival points.
  • The Mile value of an award ticket is expressed for round-trip tickets.
  • The Mile value of companion tickets will be considered to be 70% of limited capacity Mile values.
  • Turkish Airlines reserves the right to limit or seasonally suspend the use of award tickets.
  • The interpretation, application and dispute resolution of the Miles&Smiles frequent-flyer program is subject to the laws of the Republic of Turkey.

For award regions in the scope of Turkish Airlines and Star Alliance flights, please see the award regions table.

Upgrade table

Miles required for upgrade on Turkish Airlines flights
Upgrade type Turkey Europe 1 Europe 2 Central Asia Middle East Central and North Africa Far East Southern Africa North America South America Oceania
Turkey Economy Class to Business Class 6.250 11.250 15.000 25.000 17.500 20.000 45.000 45.000 45.000 55.000 55.000
Europe 1 Economy Class to Business Class
20.000 27.500 21.500 23.500 45.000 45.000 45.000 55.000 55.000
Europe 2 Economy Class to Business Class
30.000 24.500 26.500 45.000 45.000 45.000 52.500 52.500
Central Asia Economy Class to Business Class
32.000 34.000 52.500 52.500 52.500 60.000 60.000
Middle East Economy Class to Business Class
28.000 47.000 47.000 47.000 54.500 54.500
Central and North Africa Economy Class to Business Class
77.000 77.000 77.000 84.000 84.000
Far East Economy Class to Business Class
67.500 67.500 75.000 75.000
Southern Africa Economy Class to Business Class
67.500 75.000 75.000
North America Economy Class to Business Class
75.000 75.000
South America Economy Class to Business Class
82.500
Applicable award regions for upgrade
Upgrade type Mile amount
In-region flights* Economy Class to Business Class 20.000

*Applicable Mile amount for direct flights with Turkish Airlines in the same region.

Terms and conditions

  • The Mile values shown in the tables also apply for one-way tickets.
  • Upgrade awards can only be used on Turkish Airlines flights.

Award region table

Applicable award regions in the scope of Star Alliance and Turkish Airlines flights.
Domestic Europe 1 Europe 2 Central and North Africa Southern Africa Oceania
Adana, Adıyaman, Ağrı, Ankara, Antalya, Batman, Bingöl, Bodrum, Dalaman, Denizli, Diyarbakır, Edremit, Elazığ, Erzincan, Erzurum, Eskişehir, Gaziantep, Hatay, Iğdır, Isparta, Istanbul, Izmir, Kahramanmaraş, Kars, Kastamonu, Kayseri, Kocaeli, Konya, Kütahya, Malatya, Mardin, Merzifon, Muş, Nevşehir, Samsun, Şanlıurfa, Sinop, Sivas, Şırnak, Tekirdağ, Trabzon, Van Albania, Armenia, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Georgia, Greece, Hungary, Kosovo, Macedonia, Moldova, Montenegro, Romania, Serbia, Slovenia, Ukraine Austria, Azerbaijan, Belarus, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Russia, Slovakia, Spain, Sweden, Switzerland, United Kingdom Algeria, Benin, Burkina Faso, Burundi, Cameroon, Cape Verde, Chad, Congo, Democratic Republic of Congo, Djibouti, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Ivory Coast, Kenya, Liberia, Libya, Mali, Mauritania, Morocco, Niger, Nigeria, Rwanda, Sao Tome and Principe, Senegal, Sierra Leone, Somalia, Sudan, Tanzania, Togo, Tunisia, Uganda Botswana, Lesotho, Madagascar, Malawi, Mauritius, Mozambique, Namibia, South Africa, Swaziland, Zambia, Zimbabwe Australia, Cook Islands, Federated States of Micronesia, Fiji, French Polynesia, Guam, Honolulu, Marshall Islands, New Caledonia, New Zealand, Niue, Norfolk Island, Northern Mariana Islands, Palau, Samoa, Tonga, Vanuatu
Middle East Central Asia North America South America Far East
Bahrain, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Syria, United Arab Emirates, Yemen Afghanistan, Bangladesh, India, Kazakhstan, Kyrgyzstan, Nepal, Pakistan, Tajikistan, Turkmenistan, Uzbekistan Antilles Nether, Bermuda, Canada, Mexico, United States Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bolivia, Brazil, Cayman Islands, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Martinique, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Saint Kitts and Nevis, Saint Lucia Brunei, Cambodia, China (except Hong Kong and Macao), China Taipei, Hong Kong, , Indonesia, Japan, Korea, Laos, Macau, Malaysia, Maldives, Mongolia, Myanmar, Philippines, Singapore, Sri Lanka, Thailand, Vietnam

The regions in the table are valid for award tickets issued for flights operated by Star Alliance member airlines, combined award tickets issued between Turkish Airlines and Star Alliance member airlines, and Star Alliance upgrade awards.

Countries in the scope of the Star Alliance flight network may vary. Over time, countries or regions may change, resulting in the use of awards no longer being valid, or new countries may be added to regions. Please contact our call center for the most up-to-date information.

STAR ALLIANCE UPGRADE AWARD

Star Alliance upgrade award

When traveling with Star Alliance member airlines you can use your Miles to upgrade. As a Miles&Smiles member, you can use Miles to upgrade yourself or loved ones (there is no obligation to fly together) on flights operated by Turkish Airlines and partner Star Alliance member airlines. You can have these upgrades issued via the Turkish Airlines call center or online.

Terms and conditions 

  • Upgrades can be issued for paid tickets with their reservations confirmed up to 24 hours before scheduled departure.
  • The Star Alliance upgrade award is only valid for certain ticket fare classes.
  • On Turkish Airlines flights, only Y and B fare classes in Economy Class can upgrade to Business Class.
    Star Alliance upgrade award table
    Upgrade type Domestic Europe 1 Europe 2 Central Asia Middle East Central and North Africa Far East Southern Africa North America South America Oceania
    Domestic Economy → Business 12.500 11.250 15.000 25.000 17.500 20.000 45.000 45.000 45.000 55.000 55.000
    Business → First 20.000 16.875 22.500 35.000 25.000 30.000 67.500 67.500 67.500 85.000 85.000
    Europe 1 Economy → Business 11.250 20.000 27.500 21.500 23.500 45.000 45.000 45.000 55.000 55.000
    Business → First 16.875 30.000 39.000 31.500 35.000 67.500 67.500 67.500 85.000 85.000
    Europe 2 Economy → Business 15.000 30.000 24.500 26.500 45.000 45.000 45.000 52.500 52.500
    Business → First 25.000 43.000 35.500 39.500 67.500 67.500 67.500 80.500 80.500
    Central Asia Economy → Business 25.000 32.000 34.000 52.500 52.500 52.500 60.000 60.000
    Business → First 35.000 45.000 48.750 77.000 77.000 77.000 90.000 90.000
    Middle East Economy → Business 15.000 28.000 47.000 47.000 47.000 54.500 54.500
    Business → First 25.000 41.500 69.500 69.500 69.500 82.500 82.500
    Central and North Africa Economy → Business 20.000 49.000 49.000 49.000 56.500 56.500
    Business → First 30.000 73.000 73.000 73.000 86.500 86.500
    Far East Economy → Business 35.000 67.500 67.500 75.000 75.000
    Business → First 55.000 100.000 100.000 115.000 115.000
    Southern Africa Economy → Business 15.000 67.500 75.000 75.000
    Business → First 25.000 100.000 115.000 115.000
    North America Economy → Business 15.000 75.000 75.000
    Business → First 25.000 115.000 115.000
    South America Economy → Business 35.000 82.500
    Business → First 55.000 127.500
    South America Economy → Business 25.000
    Business → First 35.000
Airlines which apply Star Alliance upgrade awards
Airline Upgrade type Ticket fare class after upgrade
Economy → Business Y, B
Economy → Business Y, B
Business → First -
Economy → Business Y, B
Business → First C, D
Economy → Business Y, B, W
Business → First -
Economy → Business U, E, O, Y, B
Business → First C, D, J, Z
Economy → Business Y, B, E
Business → First C, D
Economy → Business Y, B
Business → First -
Economy → Business Y, B
Economy → Business Y, B
Business → First -
Economy → Business Y, B
Economy → Business Y, B
Business → First -
Economy → Business Y, B
Business → First C, D
Economy → Business Y, B
Economy → Business Y, B, G, S
Economy → Business Y, B, K
Business → First -
Economy → Business Y, B
Business → First C, D, J
Economy → Business G, E, Y, B
Business → First -
Economy → Business Y, B
Business → First N/A
Economy → Business Y, B, M, H
Business → First Z, C, J, U, D
Economy → Business Y, B
Premium Economy → Business S, T, P*
Business → First C, D, J*
Economy → Business Y, B, U*, M*
Business → First -
Economy → Business Y, B
Business → First C, D
Economy → Business Y, B
Economy → Business Y, B
Business → First J, C, D, Z
Economy → Business Y, B

For award regions in the scope of Star Alliance flights, see the Star Alliance award region page.

Star Alliance upgrade

Visit the Star Alliance upgrade award page to upgrade your ticket.

Star Alliance upgrade award terms and conditions

  • Star Alliance upgrades can only be made online. Star Alliance upgrades cannot be completed at check-in or when boarding.
  • In the scope of Star Alliance upgrade awards, it is necessary to apply to the sales office of the operating airline for changes and refunds.
  • If a reservation with a Star Alliance upgrade is canceled, the Star Alliance upgrade will be canceled automatically and the Miles will be refunded to the member's account.
  • For any changes (changes to date or route, or cancelation) to be made after a Star Alliance upgrade has been issued for a Turkish Airlines flight, it will be necessary to apply to a Turkish Airlines sales office.
  • Upgrades can only be issued for the next highest flight class. Two upgrades cannot be applied on the same route.
  • For a Star Alliance upgrade award requested on a Star Alliance member airline flight, depending on the operating airline's implementation, upgrades from both Economy Class to Business Class, and Business Class to First Class can be made.
  • On airlines which operate a three-cabin class system, upgrades from Economy Class to Business Class, or Business Class to First Class can be issued.
  • For flights with two cabin classes, depending on the operating airline's implementation procedure, paid upgrades from Economy Class to Business Class, or from Economy Class to First Class can be issued.
  • The Star Alliance upgrade award is only valid for certain ticket fare classes. On Turkish Airlines flights, in order to upgrade from Economy Class to Business Class, the ticket fare class must be either Y or B.
  • Star Alliance upgrade awards cannot be used on Miles&Smiles award tickets.
  • Star Alliance upgrade awards cannot be used on discounted, free or award tickets.
  • The paid ticket before a Star Alliance upgrade must have been issued in the classes mentioned above.
  • Stopovers are not included in the scope of Star Alliance upgrade awards. Upgrades are issued on a route basis. An upgrade award is available for every route.
  • Star Alliance upgrade awards are only valid on flights operated by Star Alliance member airlines.
  • Codeshare flights are not included.
  • Upgrades can be issued no earlier than 355 days before and no later than 24 hours before scheduled departure.
  • Miles&Smiles members can request Star Alliance upgrade awards for themselves or for a person of their choosing. It is not necessary for the Miles&Smiles member whose Miles were used to fly.
  • On a single occasion, a Star Alliance upgrade award can be issued for at most four passengers, four Miles&Smiles members using Miles from their accounts, and for one route.
  • Alternative reservations are not permitted in the scope of Star Alliance upgrade awards.
  • With regards to earning Miles, the original ticket class will be taken into account, not the upgraded class.
  • On certain reservations with specific special requests, a Star Alliance upgrade award will not be permitted. Special requests such as seat selection and special meals must be requested from the airline operating the flight.
  • The number of Miles required for a Star Alliance upgrade award is equal for adults and children.
  • Star Alliance upgrade awards cannot be issued for infant passengers under the age of 2.
  • No upgrade certificate will be requested from passengers using a Star Alliance upgrade award.
  • The Miles&Smiles upgrade award and Star Alliance upgrade award are distinct features and their conditions and Mile values may differ.
  • If a passer who has received a Star Alliance upgrade award wishes to make a change to their reservation or cancel a reservation will not be charged a fee to do so.
  • Passengers must follow these steps when applying for Star Alliance upgrades.

1. Indicate the number of passengers and number of Miles&Smiles members using Miles from their account.

2. Enter Miles&Smiles membership number and PIN code.

3. Enter the name, surname and flight details of the passenger to be upgraded.

4. Confirm the number of Miles required for the upgrade.

5. View the Miles debited from the Miles&Smiles account and the upgrade information saved on the reservation.

Star Alliance award regions

Applicable award regions in the scope of Star Alliance flights.
Regions Countries
Europe and Africa 1 Albania, Algeria, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Egypt, Estonia, Ethiopia, Finland, France, Georgia, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuanian, Macedonia, Malta, Moldova, Morocco, Netherlands, Nigeria, Norway, Poland, Portugal, Romania, Russia Serbia, Slovakia, Slovenia, Spain, Sudan, Swedish, Swiss, Tunisian, Turkey, Ukraine, United Kingdom
Middle East Bahrain, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Libya, Medina, Oman, Qatar, Saudi Arabia, Syria, United Arab Emirates, Yemen
Africa 2 Angola, Cameroon, Cape Verde, Equatorial Guinea, Eritrea, Ghana, Guinea-Bissau, Kenya, Mozambique, Sao Tome and Principe, Senegal, South Africa, Tanzania
North America Bermuda, Canada, Mexican, Netherlands Antilles, United States of America
Hawaii Hawaii
South America Argentina, Bahamas, Brazil, Chile, Cuba, Ecuador, Honduras, Nicaragua, Panama, Venezuela
Central Asia India, Kazakhstan, Kyrgyzstan, Maldives, Nepal, Pakistan, Sri Lanka, Tajikistan, Turkmenistan, Uzbekistan
Far East Cambodia, China, Hong Kong, Indonesia, Japan, Korea, Malaysia, Singapore, Taiwan, Thailand, The Philippines, Vietnam
Australia, New Zealand and Oceania Australia, Mariana Islands, Marshall Islands, Micronesia, New Zealand, Northern Mariana Islands, Palau Islands

The regions in the table are valid for award tickets issued for flights operated by Star Alliance member airlines, combined award tickets issued between Turkish Airlines and Star Alliance member airlines, and Star Alliance upgrade awards.

Countries in the scope of the Star Alliance flight network may vary. Over time, countries or regions may change, resulting in the use of awards no longer being valid, or new countries may be added to regions. Please contact our call center for the most up-to-date information.

USING AWARDS

Changes made to award tickets

Reservation changes 

  • For a period of one year after an award ticket or companion ticket has been issued, and on the condition the flight is operated by Turkish Airlines, and that the change is still within the same award region and reservation class, flight times, dates and routes can be changed for a fee. The taxes and charges resulting from a change in route will be paid by the member.
  • When making changes to companion tickets, it must be remembered that the companion must fly with the paying member on the outbound route.
  • A fee of USD 25 will be charged for every change made to international and domestic flights.
  • In cases of no-show and offload, changes can be made to international and domestic tickets for a fee of USD 50.* 
  • On domestic tickets with an international connection, the international change fee will be charged, even if changes are only made to the domestic reservation.

Miles refund

  • The Miles for award tickets, companion tickets and upgrade awards which have had no legs used may be refunded to a member's account for a fee. Refunded Miles will have the same expiration date as when they were first earned. Airport taxes are subject to normal refund procedure.
  • A fee of USD 25 will be charged for every change made to international and domestic flights.
  • In cases of no-show and offload, refunds can be issued for international and domestic tickets for a fee of USD 50.* 
  • On tickets upgraded in exchange for Miles, a fee of USD 25 will be charged for international and domestic flights canceled before takeoff. A fee of USD 50 will be charged for a no-show on international and domestic flights.
  • Changes to passenger plans and Miles refunds must be processed at Turkish Airlines sales offices and a Miles&Smiles membership card must be presented. Travel agents do not have authorization to carry out these transactions.

*No-show and offload: This is where despite making a reservation and having a ticket issued, a passenger does not check in on time or does not present the necessary documentation to fly. In this situation, a no-show fee will be charged.

Award request form

To request an award ticket, companion ticket or upgrade, please download the Miles&Smiles award request form. Please take the award request form and your Miles&Smiles card to your nearest Turkish Airlines sales office.